Business Analyst – NEVDIS

Based in Sydney, this position reports to the Senior Manager, the National Exchange of Vehicle and Driver Information System (NEVDIS).

Austroads is the association of Australian and New Zealand transport agencies. Austroads comprises several business activities, including the core Austroads work program, NEVDIS, and Transport Certification Australia (TCA).

The Business Analyst (NEVDIS) will be responsible for providing first level help desk services to stakeholders and clients and assist in second level technical support of operational systems. This will require an understanding of database structures and data, capable of understanding application configuration and performing basic application and system troubleshooting.

The Business Analyst will build and maintain effective relationships with a variety of stakeholders including manufacturers, state, and territory registering authorities, government agencies, and members of the public.

The role is responsible for:

• Providing fist level help desk services and daily operation activities necessary to the function of the NEVDIS application.
• Providing guidance and assistance to stakeholders and clients with NEVDIS data queries in accordance with the agreed policies and procedures.
• Developing and running simple SQL scripts for data analysis and quality control on the National Vehicle Identification Number (VIN) Database and NEVDIS.
• Identifying data quality/accuracy issues and causes and ensure resolution of issues to maintain and improve data accuracy.
• Liaising with Jurisdictions to resolve complex data issues and assist in handling operational issues including disaster recovery and failover planning and testing.
• Providing assistance to manufacturers and the national registering authorities on the management, correction and registration of vehicles that may have VIN problems.
• Assisting Senior Business Analysts or Business Analysts in testing new products, enhancements, or changes.
• Other tasks as directed.

Personal qualities:

A successful candidate will need to present a professional image and build strong relationships across the enterprise. Specifically, the role requires:

• Commitment to service excellence and continuous improvement in relation to a technology and data-based services.
• Commercial acumen, high emotional intelligence, diligence, and drive.
• Being a self-starter.
• Willingness to work collaboratively and independently to achieve the Organisational goals and support the Team initiatives.
• Hands on leadership style.
• Culture of delivery and closure on issues.
• Astute risk management.
• Sound judgment and analytical/evaluative skills.
• Well-developed relationship management, communication, consultation, and negotiation skills.
• Comfort working in an environment which is constantly evolving.

View a copy of the position description

For more information or to express interest in this role, please use our online form to contact our Human Resources Manager.