TAP Product Manager

Austroads is looking for a product manager for the Telematics Application Platform (TAP) – which is a secure, online portal that provides Australian and New Zealand transport agencies with access to data, reports and analytics using telematics data.

Based in the Austroads’ Melbourne office, the TAP Product Manager will report directly to the General Manager of Service Delivery and assumes the responsibility of spearheading the commercial ownership of TAP and its associated services.

This role entails comprehensive oversight of data management, analytics, and user support for the TAP portal to facilitates maintenance of high-level oversight and sustained excellence of the TAP portal. Key to this role is a deep understanding of customer needs, values, and requirements.

The TAP Product Manager is tasked with actively seeking feedback and insights from customers, end-users, and market trends, thereby informing the continual evolution and enhancement of the product roadmap. This involves employing various methodologies such as testing, analytics, and user engagement to gather actionable insights that drive product development.

The role is responsible for:

• Developing, delivering and communicating the product vision, strategy and roadmap for TAP across the organisation.
• Evaluating and aligning business requirements and goals against product roadmap.
• Designing a comprehensive user experience (UX) and user interface (UI) with a focus on end user experience.
• Ownership of the product development lifecycle from design to delivery, including management and collaboration of internal and external stakeholders, vendors and contractors.
• Collaborating with the TAP Technical Lead to integrate user feedback and insights into product improvements.
• Defining and tracking data metrics to inform product development and reporting.
• Attending trade fairs and conferences for workstation demonstrations and user engagement.
• Managing technical product escalations internally ensuring that all issues and queries with regards to product offerings are prioritised.
• Lifting the maturity of the product management approach across the enterprise by providing coaching and mentoring to internal stakeholders.
• Onboarding and training new users, which is a key function of driving growth in the user/customer base.
• Supporting customers by managing customer issues, questions and complaints.
• Managing user-based rights to specific services, reporting and data through TAP.
• Contributing to continuous improvement, identifying ways to enhance value for Austroads members and the public.
• Maintaining and adhering to Quality Systems processes and procedures associated with the role.
• Other duties as directed.

Qualifications, knowledge, and experience

The TAP Product Manager will possess:

• Experience with end-to-end product development with a qualification in IT or equivalent experience.
• Strong understanding and experience working on projects with complex data, analytics, APIs and integration requirements.
• Experience with big data analytics and platforms including Databricks, Sisense, PowerBI, Tableau, etc.
• Experience driving product strategy, product roadmaps, and backlogs to successfully deliver transport products and services through digital solutions.
• Experience in digital customer service, best-practice usability, digital content, device and interface conventions and web standards including accessibility.
• Experience in the GIS domain is desirable.

Personal qualities:

A successful candidate will need to present a professional image and build strong relationships across the enterprise. Specifically, the role requires:

• Clear and concise communication skills for both technical and non-technical audiences.
• Strong stakeholder management skills with the ability to influence and negotiate with stakeholders.
• Highly developed analytical and problem-solving skills, including conceptual skills, the ability to apply sound judgement to complex challenges.
• The ability to determine work priorities and complete concurrent tasks and projects to a high standard within strict deadlines.
• A service focused approach
• Strong attention to detail.
• Commitment to ongoing professional development and learning.
• Professional ethics and integrity.
• Comfort working in an environment which is constantly evolving.

View a copy of the position description

For more information or to express interest in this role, please use our online form to contact our Human Resources Manager.