Data Coordinator – NEVDIS

Austroads is looking for a full-time Data Coordinator for its National Exchange of Vehicle and Driver Information System (NEVDIS) business.

Based in Sydney, the role fits within the Austroads’ Service Delivery team, which provides Austroads’ established products with a strong focus on functionality and sustained excellence.

The role of the Data Coordinator will have key responsibilities for providing first level service request fulfillment to clients and assisting in second level technical support of operational systems, with a high degree of confidentiality. It requires building and maintaining effective relationships with a variety of stakeholders including manufacturers, State and Territory Registering Authorities and members of the public.

The NEVDIS exchanges information about vehicles and driver licenses across state borders. Its primary purpose is to prevent fraud and theft by ensuring ‘one vehicle, one Vehicle Identification Number (VIN)’ and ‘one person, one driver licence’.

The role is responsible for:

• Providing guidance and assistance to NEVDIS clients with data queries in accordance to agreed policies and procedures.
• Undertaking the administration of VIN registrations in the NEVDIS database including the processing of accreditation requests, training and support of VIN submitters as required.
• Providing assistance to manufacturers and state and territory registration authorities on the management, correction and registration of vehicles that may have VIN problems.
• Undertaking investigations, making determinations of the appropriate course of action and preparing reports to assist in the resolution of NEVDIS data problems.
• Coordinating requests and providing first-level support for registration and licensing data related queries and follow up through to resolution.
• Processing customer requests efficiently with a high-level customer service.
• Working independently or in partnership with the NEVDIS Operations team to provide NEVDIS Services (e.g. licence verification checks, safety recall).
• Assisting Senior Business Analysts or Business Analysts in testing new products, enhancements, or changes.
• Contributing to continuous improvement, identifying ways to enhance value for our members and the public.
• Maintaining and adherence to quality Systems processes and procedures associated with the role.
• Other tasks as directed.

Personal qualities:

A successful candidate will need to present a professional image and build strong relationships across the enterprise. Specifically, the role requires:

• Being a self-starter.
• Culture of delivery and closure on issues.
• Astute risk management.
• Sound judgment and analytical/evaluative skills.
• Well-developed relationship management, communication, consultation, and negotiation skills.
• Comfort working in an environment which is constantly evolving.

View a copy of the position description

For more information or to express interest in this role, please use our online form to contact our Human Resources Manager.