Austroads Registry Support Officer

Austroads is looking for a full-time Registry Support Officer based in Sydney to provide administrative and general project support to ensure successful completion and delivery of the Temporary Traffic Management (TTM) harmonisation program.

The building of the registry system has commenced recently. The Registry Support Officer will provide first line support to internal and external stakeholders accessing and/or using the TTM Registry System.

Following the initial implementation and as more Austroads programs are supported by the registry system, the Registry Support Officer will be expected to provide support to those programs as well.

The role is responsible for:

• Registry System pre-build:
  • Providing support and help desk facility to prospective and existing users of the TTM Registry System.
  • Overseeing administrative tasks including providing support for meetings, compilation and distribution of agenda papers, minute/note taking and follow-up actions.
• Registry System post-build:
  • Providing support and help desk facility to prospective and existing users of the TTM Registry System.
  • Responding to queries and providing support to the TTM Registry users both external and internal, including elevating issues to the external maintenance provider for the TTM Registry System.
  • Identifying and documenting issues and recommending enhancements to the TTM Registry System.
  • Providing support and help desk facility to additional programs as the Registry System expands to support further Austroads’ programs.
• General support:
  • Supporting the National Temporary Traffic Management Operations Manager in operational processes for the National Harmonisation of Temporary Traffic Management Practice.
  • Providing administrative support for meetings, including compilation and distribution of agenda papers, minute/note taking and follow-up actions.
  • Invoice management.
  • Managing the interim IT and Finance processes for TTM Operations.
  • Contributing to continuous improvement, identifying ways to enhance value for our members and the public.
  • Maintaining and adhering to Quality Systems processes and procedures associated with the role.
  • Developing and maintaining relationships with Austroads members and key stakeholders.
  • Other duties as directed.

Personal qualities:

A successful candidate will need to present a professional image and build strong relationships across the enterprise. Specifically, the role requires:

• A service focused approach

• Sound judgement and problem-solving ability

• Strong networking and teamworking skill

• Strong attention to detail

• Commitment to ongoing professional development and learning

• Professional ethics and integrity

• Comfort working in an environment which is constantly evolving

View a copy of the position description

For more information or to express interest in this role, please use our online form to contact our Human Resources Manager.