Technical Communicator

Based in the Austroads office in Sydney, the Technical Communicator will lead the preparation of high-quality technical documentation and other written materials. The role requires working with internal and external stakeholders to consult, analyse and synthesise information from multiple sources.

The Technical Communicator role supports numerous functional areas across Austroads, with a focus on the development of documentation to inform the implementation of new functions and services that respond to the needs of Austroads members and other stakeholders.

To do this effectively, the Technical Communicator must be an exceptional communicator (written and verbal) who pays attention to detail and is able to prepare written materials using a variety of tools and techniques for diverse audiences.

The role is responsible for:

• Leading the preparation of high-quality technical documentation and other written materials, from inception through to completion.
• Supporting implementation projects, functions or services across Austroads designed to respond to the needs of Austroads members and stakeholders by contributing to the development of high-quality written materials.
• Developing and maintaining effective relationships with internal and external stakeholders.
• Distilling complex subject matter into written content which can be understood by different audiences
• Synthesising information from multiple sources, to deliver high-quality outcomes.
• Maintaining consistency and alignment with other relevant documents and internal quality systems managed within Austroads.
• Ensuring quality assurance by applying procedures, analysing and resolving issues or gaps between business requirements and documentation in partnership with others.
• Delivering other documentation and content management tasks as directed.
• Contributing to continuous improvement, identifying ways to enhance value for our members and the public.
• Maintaining and adhering to Quality Systems processes and procedures associated with the role.
• Other duties as appropriate to the role and its required skills and experience.

Personal qualities:

A successful candidate will need to present a professional image and build strong relationships across the enterprise. Specifically, the role requires:

• Outstanding interpersonal skills
• Excellent analytical skills and the ability to think conceptually, by interpretating complex subject matter
• Ability to work autonomously and be comfortable in navigating ambiguity and environments with imperfect information
• Collaborative mindset, and ability to build relationships across the business
• Patience, diplomacy, persistence
• Being a self-starter
• Adoption of a culture of delivery and closure on issues, while displaying time management and meeting deadlines
• Well-developed relationship management, communication, consultation, and negotiation skills
• Comfort working in an environment which is constantly evolving based on strategic priorities
• Pride in the delivery of work, outputs and the contribution to outcomes to Austroads, its members and other stakeholders.

View a copy of the position description

For more information or to express interest in this role, please use our online form to contact our Human Resources Manager.