Certification and Compliance Coordinator

This position is based in the Austroads Melbourne office.

This position manages the processes that enable Technology Service Providers to obtain and maintain TCA certifications and approvals. It also serves as the central point of contact for certification matters within TCA and provides advice to the General Manager Service Delivery.

The Certification and Compliance Coordinator is responsible for documenting and implementing the approval, certification, and re-certification processes.

Major responsibilities/accountabilities

The role is responsible for:

• Liaison with Technology Service Providers from initial enquiry through to formal application and subsequently as approved or certified entities.
• Supporting the development of certification, registration, type-approval and re-certification, including external and internal procedures, documentation, and reporting.
• Assisting in the development / improvement of the audit processes as they relate to certification and re-certification.
• Maintaining all certification, registration and re-certification documentation.
• Leading the development of guidelines for Technology Service Providers to help them plan and deliver certification, registration, type-approval and re-certifications.
• Coordinating and communicating test reports, legal reviews and general re-certification information to relevant stakeholders.
• Support for new type-approval and certification applications and the management of change requests.
• Administration of contracts and agreements for Technology Service Providers.
• Management of certificate of conformance processes for type-approval.
• Preparation of routine and ad hoc management reports as requested.
• Maintenance of and adherence to Quality Systems processes and procedures.
• Ensuring the delivery of timely and high-quality accurate reports, to internal and external stakeholders.
• Providing first level technical input into the establishment of additional Auditing and Compliance related processes
• Administering project support to staff collecting data ensuring compliance with agreed standards.
• Other duties as required to achieve a high standard of application and certification/approval processes.

Qualifications, knowledge, and experience

The Certification and Compliance Coordinator will possess:

• Excellent organisational, documentation and procedural skills are critical to the success of this role.
• Project management skills with the adherence to processes.
• Qualifications in a discipline such as Project Management, Administration, Information Technology or other related disciplines.
• Excellent communications and interpersonal skills and proven ability to liaise with internal and external stakeholders.
• Experience in transport technology systems (desirable)
• Analytical and problem-solving skills, together with an ability to work collaboratively and adjust priorities depending on the stakeholder environment.
• Demonstrated ability in use of computer applications in development and preparation of technical reports, including experience in Microsoft Word, Excel and Access. Experience with and Share Point would be favourable.
• Demonstrated ability to undertake statistical analysis and report for the purpose of determining compliance to agreed standards
• Some contract management experience is desirable.

Personal qualities

The incumbent will need to present a professional image and build a strong relationships internally and externally. Specifically, the role requires:

• ability to pragmatically approach problems
• multi-stakeholder management capabilities
• strong multi-tasking capabilities
• strong ethical and moral fortitude.

Apply for the Certification and Compliance Coordinator position.

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