Communications and Change Manager – Digital Trust Service

Austroads is seeking a Communications and Change Manager to lead and deliver strategic communication and change management activities across the Digital Trust Service (DTS) program. The DTS program is a complex, multi-year program involving multiple workstreams and a diverse set of internal and external stakeholders. The role ensures stakeholder engagement, adoption, and alignment with program objectives through clear, consistent messaging and structured change initiatives.

This position is based in the Austroads Melbourne office.

Major responsibilities/accountabilities

The role is responsible for:

• Developing and implementing a comprehensive communications strategy tailored to internal and external audiences for the program.
• Creating and managing program-wide messaging, FAQs, presentations and other collaterals, speaking notes and stakeholder updates, in collaboration with the Communications and Media team.
• Coordinating with program leads to ensure consistent and timely communication across workstreams.
• Liaising with the Communications and Marketing team in the preparation of proactive and reactive media statements.
• The communication of messaging through digital channels, and stakeholder engagement platforms as required.
• Maintaining an appreciation of other services, initiatives and projects being led by Austroads which may influence, or be influenced by, the program.
• Designing and executing change management plans aligned with program milestones and stakeholder impacts.
• Conducting change impact assessments and readiness evaluations across jurisdictions and stakeholder groups.
• Monitoring and reporting on change effectiveness and stakeholder feedback.
• Building and maintaining strong relationships with over 10 external stakeholder types, including government agencies, industry partners, and community groups.
• Facilitating stakeholder workshops, briefings, and feedback sessions.
• Acting as a key liaison between program teams and external stakeholders to ensure alignment and responsiveness.
• Supporting program governance by preparing communication and change updates for steering committees and executive forums.
• Tracking and reporting on communication and change KPIs, risks, and issues.
• Contributing to continuous improvement, identifying ways to enhance value for our members and the public.
• Maintaining and adhere to Quality Systems processes and procedures associated with the role.
• Other duties as directed.

Qualifications, knowledge, and experience

The Communications and Change Manager will possess:

• Proven experience in communications and change management within large-scale, multi-year programs.
• Strong stakeholder engagement skills, particularly with government and external partners.
• Excellent written and verbal communication skills, including the ability to simplify complex information and to tailor messaging to meet specific stakeholder needs.
• Familiarity with digital identity, data privacy, or technology transformation programs is highly desirable.
• Demonstrated ability to operate within a structured communications, branding and style framework.
• Change management and stakeholder certification (e.g., PROSCI, ADKAR, IAP2) is a plus.
• Highly proficient in the use of Microsoft Office applications including Word, Excel, PowerPoint and Outlook.
• High level of proficiency in Adobe Creative Suite and Acrobat to produce communications materials.
• Experience working with content management systems for websites and other communication applications would be highly regarded.

Personal qualities

A successful candidate will need to present a professional image and build strong relationships across the enterprise. Specifically, the role requires:

• Strong interpersonal skills, including within and across project and operational teams.
• Well-developed relationship management, communication, consultation, and negotiation skills.
• Sound judgment, analytical and problem-solving skills.
• Comfort working in an environment which is constantly evolving.
• Commitment to ongoing professional development and learning.

View a copy of the position description

For more information or to express interest in this role, please use our online form to contact our Human Resources Manager.