Senior Engagement Lead – Digital Trust Service

This position is based in the Austroads TCA Melbourne office.

Reporting to the Head of Policy and Transition the Senior Engagement Lead – DTS is responsible for driving strategic stakeholder relationships to strengthen collaboration, trust, and alignment with the Digital Trust Service (DTS) program. The Senior Engagement Lead – DTS will lead engagement initiatives that enhance communication, foster partnerships, and deliver meaningful outcomes for members, partners, and the wider community.

Major responsibilities/accountabilities

The role is responsible for:

• Leading executive level, strategic engagement with external stakeholders to promote and advance the use of DTS Capabilities.
• Leading the preparation of artefacts with a focus on informing and influencing jurisdictional adoption of DTS capabilities and delivery aligned with program timeframes
• Leading the preparation and delivery of strategically focussed DTS related presentations and workshops, including externally at Jurisdictional offices.
• Facilitating workshops, briefings, and consultations with External Stakeholder representatives to gather input and share progress.
• Negotiating and resolving conflicts diplomatically to maintain productive relationships.
• Driving cross-functional collaboration to ensure stakeholder needs are met.
• Monitoring progress against agreed outcomes and reporting on performance to program teams.
• Escalating risks and issues that may impact delivery, with mitigation strategies.
• Building and maintaining strong, trusted relationships with external stakeholders across government, industry, and community sectors.
• Acting as a primary point of contact for stakeholder engagement, ensuring timely and effective communication.
• Collaborating with internal teams to align stakeholder needs with program and project delivery.
• Exercising diligence when making decisions, adhering to the requirements outlined in the Delegations of Authority.
• Contributing to continuous improvement, identifying ways to enhance value for our members and the public.
• Maintaining and adhere to Quality Systems processes and procedures associated with the role.
• Other duties as directed.

Qualifications, knowledge, and experience

The Senior Engagement Lead – DTS will possess:

• Proven experience as an Engagement Lead within large-scale, multi-year programs.
• Excellent stakeholder engagement skills, particularly with government and external partners.
• Excellent written and verbal communication skills, including the ability to simplify complex information and to tailor messaging to meet specific stakeholder needs.
• Familiarity with digital identity, data privacy, or technology transformation programs is highly desirable.
• Demonstrated ability to operate within a structured communications, branding and style framework.
• Change management and stakeholder certification (e.g., PROSCI, ADKAR, IAP2) is a plus.
• Highly proficient in the use of Microsoft Office applications including Word, Excel, PowerPoint and Outlook.
• High level of proficiency in Adobe Creative Suite and Acrobat to produce communications materials.
• Experience working with content management systems for websites and other communication applications would be highly regarded.

Personal qualities

The incumbent will need to present a professional image and build a strong relationship across the enterprise. Specifically, the role requires:

• Strong interpersonal skills, including within and across project and operational teams.
• Well-developed relationship management, communication, consultation, and negotiation skills.
• Sound judgment, analytical and problem-solving skills.
• Comfort working in an environment which is constantly evolving.
• Ability to work autonomously while fostering collaboration and engaging others in shared goals.
• Commitment to ongoing professional development and learning.

View a copy of the position description

For more information or to express interest in this role, please contact Maria McGrath, Human Resources Manager.