Senior Project Coordinator

Austroads is looking for a suitable candidate to coordinate the delivery of multiple concurrent projects across infrastructure, cloud services, and enterprise platforms.

This senior role reports to the Head of IT Operations, engaging stakeholders to define business needs and translate them into structured, actionable plans.

The successful candidate will combine strong project coordination capabilities with hands-on business analysis skills. They will play a key role in ensuring the delivery of initiatives that improve operational efficiency, enhance user experience, and align with the broader strategy.

Major responsibilities/accountabilities

The role is responsible for:

• Project Delivery and Administration
  • Coordinating multiple projects from initiation to close, within the IT Operations Team.
  • Developing and maintaining detailed project plans, budgets, and timelines.
  • Ensuring adherence to project governance frameworks, processes, and standards.
  • Identifying risks, develop mitigation strategies, and resolve project issues proactively.
  • Documenting current state processes and design improved future-state workflows.
  • Assisting with administration and processing of key vendor documents, such as purchase order, invoice, billing, and vendor related approvals.
• Engagement
  • Understanding and communicate requirements and constraints effectively.
  • Coordinating change implementations, testing, and release planning.
• Stakeholder Management
  • Collaborating with a wide range of stakeholders including senior executives, vendors, and end users.
  • Acting as a trusted advisor and central point of contact for project communications.
  • Preparing and delivering clear, structured reports, presentations, and documentation.
  • Contributing to continuous improvement, identifying ways to enhance value for our members and the public.
  • Maintaining and adhere to Quality Systems processes and procedures associated with the role.
• Other duties as directed.

The Senior Project Coordinator will possess:

• Proven experience delivering multiple projects concurrently in a technology setting.
• Solid understanding of cloud-hosted environments (e.g., Azure, AWS) and enterprise platforms including Microsoft 365.
• Excellent attention to detail with a structured and process-oriented approach.
• Strong stakeholder engagement skills across all levels of the organisation.
• Exceptional communication and interpersonal skills.
• Ability to manage competing priorities and work both independently and collaboratively.
• Experience partnering with internal stakeholders across multiple sites to achieve business outcomes and optimise delivery.

Desirable qualifications and experience

• Project Management certification (PMP, PRINCE2, or Agile).
• Experience with ITIL frameworks and service operations.
• Exposure to enterprise security, identity management, or networking environments.

Personal qualities

A successful candidate will need to present a professional image and build strong relationships across the enterprise. Specifically, the role requires:

• Highly developed analytical and problem-solving skills, including strong conceptual skills, the ability to apply sound judgement to complex challenges.
• The ability to determine work priorities and complete concurrent tasks and projects to a high standard within strict deadlines.
• Highly developed written and oral communication skills, interpersonal skills, including the ability to consult, liaise and influence, the ability to build working relationships across various organisations.
• A service-focused approach.
• Strong networking and teamworking skills.
• Strong attention to detail.
• Commitment to ongoing professional development and learning.
• Professional ethics and integrity.
• Comfort working in an environment which is constantly evolving.

View a copy of the position description

For more information or to express interest in this role, please use our online form to contact our Human Resources Manager.