Vendor and Contract Manager – Digital Trust Service

The Vendor and Contract Manager is responsible for overseeing and managing the terms and conditions of multiple vendor contracts across the Digital Trust Service (DTS) program. This role ensures that all contractual obligations are met, risks are mitigated, and the organisation receives optimal value for money while remaining compliant with legal and operational requirements.

This position is based in the Austroads Melbourne office.

Major responsibilities/accountabilities

The role is responsible for:

• Monitoring and managing vendor adherence to contract terms, service levels, and deliverables.
• Ensuring compliance with legal, regulatory, and organisational policies.
• Maintaining a centralised register of contract milestones, obligations, and expiry/renewal dates.
• Conducting regular performance and financial reviews to assess vendor value delivery.
• Identifying opportunities for cost optimisation and service improvement.
• Acting as the primary liaison between internal stakeholders and vendors for contract-related matters.
• Facilitating regular vendor meetings to review performance, resolve issues, and negotiate changes.
• Supporting workstream leads in understanding and applying contract provisions.
• Identifying and escalating contract risks, including non-compliance, underperformance, or financial exposure.
• Developing mitigation strategies and corrective action plans in collaboration with legal and procurement teams.
• Providing regular reports to program leadership on contract status, risks, and performance.
• Supporting audits and reviews by maintaining accurate and up-to-date contract documentation.
• Contributing to continuous improvement, identifying ways to enhance value for our members and the public.
• Maintaining and adhere to Quality Systems processes and procedures associated with the role.
• Other duties as directed.

Qualifications, knowledge, and experience

The Vendor and Contract Manager will possess:

• Proven experience in contract management across large-scale, multi-vendor environments.
• Strong understanding of procurement, legal frameworks, and vendor governance.
• Excellent negotiation, communication, and stakeholder management skills.
• Analytical mindset with the ability to interpret complex contractual documents.
• Experience in digital transformation or technology programs is highly desirable.

Personal qualities

A successful candidate will need to present a professional image and build strong relationships across the enterprise. Specifically, the role requires:

• Strong interpersonal skills, including within and across project and operational teams.
• Well-developed relationship management, communication, consultation, and negotiation skills.
• Sound judgment, analytical and problem-solving skills.
• Comfort working in an environment which is constantly evolving.
• Commitment to ongoing professional development and learning.

View a copy of the position description

For more information or to express interest in this role, please use our online form to contact our Human Resources Manager.