Quality Policy Statement

Transport Certification Australia (TCA), owned by Austroads, contributes to the development and delivery of Australasian transport outcomes by:

• providing telematics related services;
• providing assurance on transport technologies and data
• developing and promoting national practices; and
• providing professional advice to member organisations and national and international bodies

We are committed to consistently meeting or exceeding the needs and expectations of our members and stakeholders. To accomplish this, we will continuously improve the quality of our business operations and the services provided, by:

• Identifying the changing needs and expectations of our stakeholders and maintaining policies, processes and procedures which ensure that these changes are accommodated.
• Protecting the confidentiality, integrity and availability of information assets entrusted by its stakeholders.
• Setting measurable objectives that are regularly reviewed and monitored for progress and suitability.
• Providing an employment environment where continuous improvement is encouraged, and training all staff and contractors to act in accordance with the requirements of this policy and implemented management system.
• Demonstrating a commitment to climate change and sustainability that support the needs and expectations of our stakeholders through our business operations, by incorporating measures in relevant policies, processes and procedures.

In all our work, we strive to uphold four core values of our organisation:

1. Professionalism, passion and a commitment to excellence, teamwork and delivery of high-quality service.
2. Accountability, caring about the needs of others, a focus on achieving outcomes, and commitment to timeliness and financial responsibility.
3. Innovation, forward thinking, and a commitment to research and development and to continual investment and learning.
4. Integrity, honesty, impartiality, confidentiality and fairness.

The Austroads Executive Group supports these values by managing the TCA Integrated Management System, which has been built on the principles of the internationally recognised ISO 9001 and ISO/IEC 27001 standards. We regularly review these management systems with input from relevant parties, so that it improves over time and continues to meet the evolving needs of members and stakeholders.

Our Management Systems have been certified by the SAI Global certification authority to:

• ISO 9001:2015 Quality Management Systems standard: ISO 9001 is the international standard for a quality management system, designed to help companies to consistently provide products and services that meet customer and regulatory requirements, and to demonstrate continuous improvement.
• ISO/IEC 27001:2013 – Information Security Management System standard: Meeting a standard in the ISO 27001 family of standards is one way for an organisation to prove that it is managing the security of its assets, including financial information, intellectual property, employee details or information entrusted by third parties.