Quality Systems

TCA is committed to consistently meeting or exceeding the needs and expectations of our stakeholders. To accomplish this, TCA will continuously improve the quality of our business operations and the services provided by:

• Identifying the changing needs and expectations of our stakeholders and maintaining policies, processes and procedures which ensure that these changes are accommodated;
• Setting measurable objectives that are regularly reviewed and monitored for progress and suitability;
• Providing an employment environment where continuous improvement is encouraged, and training all staff and contractors to act in accordance with the requirements of this policy and implemented management system;
• Demonstrating a commitment to climate change and sustainability that support the needs and expectations of our stakeholders through our business operations, by incorporating measures in relevant policies, processes and procedures.

We regularly review our Integrated Management System through a process that involves all employees, so that it improves over time and continues to meet the evolving needs of stakeholders.

Our Integrated Management System has been certified by the SAI Global certification authority to:

• ISO 9001:2015 Quality Management Systems standard: ISO 9001 is the international standard for a quality management system, designed to help companies to consistently provide products and services that meet customer and regulatory requirements, and to demonstrate continuous improvement.
• ISO/IEC 27001:2013 – Information Security Management System standard: Meeting a standard in the ISO 27001 family of standards is one way for an organisation to prove that it is managing the security of its assets, including financial information, intellectual property, employee details or information entrusted by third parties.